How to Submit a Support Ticket

Support Agent -

If you have a question or issue, you can submit a support ticket that will be sent to our team to resolve for you. You'll find the link to Submit a Ticket at the top right corner of this site.

WARNING: If you submit a ticket, you must include your full name and contact information, including mailing address, e-mail address, and phone number... which will allow us to quickly locate your account. If you fail to include the information necessary to locate your account information, your ticket will be deleted without resolution.

There are 2 easy ways to submit a new ticket:

1. Right here. Just click the "New Ticket" link that's located in the top-right corner of this website. It's fast and easy.

2. Send an e-mail to tickets@heytj.com. Just be sure to include all your contact information and let us know what you need.

Have more questions? Submit a request

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