The idea of having a room full of customer service people who talk on the telephone all day long is a thing of the past. With the modern economic situation and Internet technologies, it's simply not feasible or possible to have a large phone staff to spend all day manning the telephones. This system allows us to keep our costs lower.
Using an online Support Ticket System allows us to use technology to serve you better. This allows our ENTIRE TEAM of people to work together to help you. All of the top companies these days use online support systems, and many of them have switched away from phone based support altogether.
Sure, we do speak on the telephone as needed. If your Support Ticket requires a phone call, we will be able to call you back. But this online support system allows us to serve all of our customers more efficiently.