What to do if you haven't received an update

Support Agent -

*** Please DO NOT submit a new ticket unless you have a new issue. Use an existing ticket to update information or clarify your comments.

Please allow a reasonable amount of time for us to research your concerns and respond to your support ticket.

If you have not received an update or response in a reasonable amount of time, please sign into your account, located your existing ticket, and request an update on that same ticket. Again, do not start a new support ticket unless you have a new issue or question that needs addressed.

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